This whitepaper introduces the notion of Brand Relationship Management (BRM) as a
means to effectively engage consumers pre-sales, during sales, and post-sales
through a fair exchange of value. Consumers are willing to reveal
their tastes and preferences and other valuable profile information if, by doing so,
they can receive more valuable experiences or "things" they value from the brands
they are revealing information to.
Through this personal exchange of information, brands can engage on a one-to-one
relationship with individual consumers in a manner that is highly relevant and very
different from typical spam outreach efforts.